It is not uncommon for people who come through
our restaurant to ask for their food to be fresh. Everything at Foodies is on a
timer. Our fries, for example, get dumped into sections and then a button is
pressed that times them for 4 minutes. After those minutes are up the timer
starts beeping uncontrollably until someone gets annoyed and hits the button
again. When the button goes off we are supposed to dump the old fries out and
drop new ones so we always have fresh fries. Unfortunately this doesn't always
happen.
When we get busy and the timer starts beeping,
all we do is get annoyed. People hit the timer just to stop it and don’t dump
the old fries. This happens all too often, causing our customers to get old,
not so yummy tasting fries. All fast food places have timers for their fries,
more often than not I would say that you have gotten expired fries. Not that we
ever do it purposely like, “Oh these fries are old, I bet this customer
deserves it anyways,” It’s just that when you’re around constant beeping from
timers on every item that we have going off in 4-10 minute intervals you will
do anything to get the noise to just stop. But mainly, we are people and you
shouldn’t treat us like crap just because you are unsatisfied, especially
because we will do anything in our power to fix it.
Naturally, our regular customers know to ask for
fresh fries when they walk through the door, and can tell 100% when they are
being robbed of them. This being said, we know exactly who these regulars are
and drop fresh fries for them right when they see them so they won’t have to
wait for them. This is beginning to come with a price. An older man came in
last night and ordered fresh fries. There were already some in the fryer and
they would be up in about a minute, so he completed his order and by the time
he was done the fresh fries where up. We bagged his order, and I actually burnt
my hand while putting the fries in the bag because they were so hot. The man
was furious. Why? Because he wanted fresh fries.
I tried to tell him that the fries where completely
fresh, that they just came up. But he wasn't having it. “You’re trying to
bullshit me,” he kept saying. “Every single time I come into this store and
order fresh fries I have to wait for them! And I will not tolerate being lied
to by this incoherent staff.” He yelled
at not only me, but my manager as well for about 10 minutes straight. At that
time, now that the fries are certainly cold, he went to make his point and
pulled out the cold fry, fueling his anger even more.
The man did not even look in his bag before that
moment. He jumped to anger before gathering evidence to back it up. Of course
your fries are going to be cold after 10 minutes of sitting in the cold air.
Maybe they weren’t completely disgusting but they definitely weren’t going to
be the fresh that he wanted. Working in fast food is such a lose-lose
situation. It’s fast food so people are mad when they have to wait, but if they
ask for fresh and don’t wait they just assume it is a lie. Our job is to supply
fresh food, and yes, sometimes that doesn’t happen. But when it doesn’t we are
more than happy to fix our wrong for you. All I’m asking, is check the quality
of your food before throwing a 50 year old temper tantrum.
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