Do you work here? No.

      An often annoyance of mine is when a customer acts like they know our procedures better than we do. I have hundreds upon hundreds of examples of this, and could probably write a book about it, but for this post, I will just share one and complain. Who knows, maybe I will write a about crappy jobs and make a fortune and never have to work again. Wouldn't that be nice. So anyways, back tot the topic. Less in-depth examples of this would be fill lines. Fill lines are exactly what they sound like, lines that we fill the product to. We are not to cross the line with product for specific reasons, regarding the product.
       So lemonade, for example. On our lemonade cups there are 5 lines and depending on what type of lemonade you get, we fill things to different lines. So if you get berry lemonade we fill the berry syrup to the 1 and the ice to the 3 and the lemonade the rest of the way. This insures that every customer receives the same product. I am going to repeat that, because that is the main reason for fill lines. Fill lines insure that every customer receives the same product.
      So now we relate that to chili. Some people get really aggravated over the fact that our chili doesn't pour out of the cup when we give it to them. "Oh my gosh there is a sliver of cup between the chili and the top why are you so stupid?" is mostly how that goes. But we don't do it to steal your money, we don't do it because we're stupid, we do it to be fair. It wouldn't be fair to the person behind you if I filled your chili all the way to the tippy-top and his and inch from the top, would it? No. We have a standard.
       Knowing this, relate that to our ice cream products. Because there are "for here" and "to go" we have fill lines for our ice cream products. People get very upset about this because we are apparently "jipping" them out of their money, I often explain that we fill it to the same amount so that it is fair for both our drive through and dining room customers. But what gets rather irritating is that many customers jump right to "well if you would just do your job right, we wouldn't have this problem." Excuse me, but you don't work here, I do. I was trained by my managers, I think I know a little better than you do about what I should and should not be doing.
     Why is fast food the go to "stupid" job? I would never walk into Dow and freak out because a chemical engineer is doing something wrong, because I have no clue what they even do. People think that the know everything. I want every single person to work fast food for one month of their lives. I think working fast food makes you more understanding as a person, and it makes you "get it." Monkeys CAN NOT do our jobs, okay? It's actually really difficult and the number one most stressful job in America is Fast food and Retail. Don't tell me that I'm stupid and need to go back to school because you're unsatisfied with the amount of product you have in your cup when it is a set standard. People suck.